WORKING AT THE OREGON DEPARTMENT OF ENERGY

At the Oregon Department of Energy, we're helping shape the state's energy future. Our team is dedicated to keeping Oregon on the leading edge of renewable energy and efficiency while supporting energy innovation, investment, equity, and resilience. From helping Oregonians save energy at home; to overseeing the state's interests in the world's largest environmental cleanup at the Hanford nuclear site in Washington, our work is challenging, rewarding, and diverse. We work with developers and communities on proposed energy facilities, with schools and manufacturers looking to save energy and money, and with other agencies and stakeholders on meeting the challenges of climate change. Oregon is one of the most energy-efficient states in the country, routinely landing near the top of annual national rankings. ODOE is committed to helping Oregon remain an energy leader, and that starts with hiring engaged team members ready to deliver for all Oregonians.

The Energy Planning & Innovation (P&I) Division supports the agency mission by pursuing programs and policies that help Oregonians conserve energy, use energy more efficiently, and produce energy using renewable sources. The Division’s two sections: Energy Efficiency & Conservation and Energy Technology & Policy collaborate with the Department’s other divisions and stakeholders to help support the development of clean energy resources and integrate those resources into the State’s transmission and distribution system. The division offers energy expertise across sectors, including efficiency in buildings and manufacturing as well as alternative fuels and infrastructure, while helping Oregon build a more resilient energy system – one that is well prepared to respond to issues such as climate change and natural disasters. The division also helps the State pursue strategies to reduce greenhouse gas emissions through energy efficiency, renewable energy, and sustainable transportation.

We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are.

WHAT YOU WILL BE DOING

The primary purpose of this position is to provide research, analysis and interpretation of the division program’s rules, policies, procedures, and laws and serve as a division liaison to connect customers, applicants, partners, and interested parties with available division programs. Provide support, communicate, and collaborate to resolve issues with persons of diverse points of view as needed to research and process division program applications.

For a complete listing of the duties and responsibilities for this position, please review the position description by clicking here.

This position is eligible for a hybrid remote work schedule. The incumbent will be expected to work at the central workplace located at 550 Capitol St. NE in Salem, Oregon, at least two day per week. This generally includes attendance at pre-scheduled in-person all-staff meetings. The position may also be required to work at the central workplace on a more frequent basis with advance notice, as needed.

WHAT’S IN IT FOR YOU

You will be a member of a diverse team built on collaboration and support.

We offer full medical, vision, and dental benefits with paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.

This is a full-time, classified service position that is not represented by a union.

WHAT WE ARE LOOKING FOR

• Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

The most successful candidate will also have the following skills, experience, and background:

• Experience providing information about programs, explaining rules, policies, and procedures, and gaining compliance.
• Experience providing customer service to the public over the telephone and in writing.
• Experience in problem solving and resolving disputes when responding to customer complaints and requests for clarification.
• Proficient in entering, processing, and tracking data accurately into one or more databases.
• Computer skills, including MS Office, Excel, Word, and Outlook

Studies have shown that women, trans, non-binary, Black, Indigenous, and other People of Color are less likely to apply for positions unless they believe they meet all the desired attributes. We are most interested in finding the best candidate for the position. We strongly encourage candidates to apply, even those who might not believe they possess every one of the desired attributes. Applicants who most closely exhibit the desired attributes will be invited to continue in the application process.