Community Programs Coordinator

Schedule: This is a full-time position that follows a 40-hour work week with the possibility of partial remote work. Typical hours are Monday-Friday during daytime hours, with some work required on occasional evenings, holidays, and weekends.

Compensation:  Hourly, non-exempt position with a starting rate of $20–$22 per hour, paid holidays, and 80 hours of paid time off.

POSITION SUMMARY:

The Community Program Coordinator collaborates closely with and reports to the Executive Director to develop and promote innovative community and volunteer programs aligned with the center's mission. Key responsibilities include overseeing volunteer management and retention, coordinating events and outreach activities, creating initiatives to enhance community awareness of LTWC's programs, and managing all social media accounts and campaigns. The ideal candidate should exhibit strong collaborative skills, flexibility, a proactive approach to problem-solving, and a positive, friendly attitude that fosters a supportive and welcoming work environment.

WHO WE ARE:

Lake Tahoe Wildlife Care, Inc. (LTWC) is a 501(c)(3) tax-exempt organization whose function is to rescue, rehabilitate and release orphaned and injured wild birds and mammals. LTWC operates under permits issued by California Fish & Wildlife and the United States Department of the Interior Fish & Wildlife Service. Our 27-acre location includes multiple wildlife enclosures and a new multi-purpose administration and animal care hospital building.

PRIMARY RESPONSIBILITIES: 

Volunteer Coordination

• Oversee and manage the complete volunteer and internship lifecycle, overseeing recruitment, onboarding, development, recognition, celebration, and program sustainability. 
• Develop a recruitment strategy to attract qualified candidates, conduct interviews, provide training, and facilitate volunteer placements.
• Work directly with management to determine volunteer needs, roles, projects, and responsibilities
• In partnership with program staff, provide constructive feedback to volunteers on an ongoing basis and when necessary, follow LTWC’s disciplinary protocol to correct volunteer behavior up to and including dismissal from the volunteer program
• Ensure that LTWC’s database holds complete and accurate information for all volunteers including contact information, emergency contact information, training progression, volunteer hours, etc.
• Organize volunteer appreciation efforts including small recognition activities (thank you notes, online shout-outs, etc.), cumulative service awards, and annual volunteer celebration events

Community Engagement

• In partnership with the Executive Director, explore and develop new events and community programs as a way to enhance engagement, raise community awareness and generate new revenue 
• Coordinate event logistics, including, catering, entertainment, signage, technical support and production, content, transportation, registration, and coordinating with partner organizations
• Maintain a calendar for outreach events, and work closely with community partners to plan and execute various outreach events
• Collaborate to increase the impact of current programs through expansion to new focus communities and track the project through completion
• Develop processes to seek input from community members to understand perspectives and values, identify gaps in desired wildlife services, and increase opportunities for education about our wild neighbors
• Collaborate with the Executive Director to manage and curate engaging content for LTWC's social media accounts, including Facebook, Instagram, and other platforms as directed. Ensure a consistent and dynamic presence through the creation of graphics, videos, and written content.
• Develop, plan, and execute social media campaigns that align with the organization's objectives

General Administration Support 

• Maintain timely and professional correspondence with staff and volunteers, partners, and the public via phone, email, and in-person interactions
• Collaborate with internal and external partners to design, promote, and sell merchandise including apparel, accessories, and other promotional items. 

REQUIRED QUALIFICATIONS AND COMPETENCIES: 

• Bachelor’s degree in business administration, communications, marketing, or a related area
• Two or more years of progressively responsible experience in management, ideally in a nonprofit organization 
• Excellent time and project management skills 
• Ability to work in a team-based environment with internal and external partners
• Strong verbal and written communication & customer service skills 
• Punctual, detail-oriented, professional, and dependable
• Ability to foster teamwork, lead by example, approach problems in a solutions-oriented manner, and create a positive work environment through appropriate and timely communication
• Successful applicants will be required to pass a background check including motor vehicle records

PHYSICAL REQUIREMENTS:

• Must be able to occasionally lift up to 50 lbs
• Must be able to stand for long periods of time

PREFERRED QUALIFICATIONS AND COMPETENCIES: 

• Familiarity or experience working in wildlife education and/or rehabilitation 
• Certificate in Volunteer Administration preferred
• Bilingual