San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION

The Education Program Aide provides Educator Guide level program support for Education programs throughout the year. This position reports to the Education Specialist.

WHAT YOU WILL DO

• Provides customer service to program participants
• Foresees program needs
• Prepares and ensures availability of program materials
• Otto Center Technician for Auditorium as needed
• Operates organization vehicles/mobile cart(s)
• Provides operational support for Education Programs

WHAT WE ARE LOOKING FOR

The San Diego Zoo is seeking diverse team members to support our Premium Experiences team in creating engaging, memorable, and guest-focused experiences. Program Aides play a key role in ensuring our unique tours and experiences run smoothly by assisting with guest check-in, preparing program materials, transporting guests and equipment, and contributing to a welcoming atmosphere. Ideal candidates are reliable, customer-service oriented, and excited to contribute to exceptional guest experiences in a dynamic environment. Applicants 18 years and older will be considered for the position with start dates tentatively set for early June 2025. 

EDUCATION AND CERTIFICATIONS

• Current valid California driver’s license

SKILLS AND KNOWLEDGE

• San Diego Zoo Global Customer service policies and practices
• Effective customer service skills and attitude
• Program responsibilities
• Communicate effectively
• Interact positively with children and families
• Take direction, ask questions for clarification when appropriate
• Work independently with general supervision •
• Accomplish required assignments in a timely fashion
• Work effectively with others as part of a diverse team environment

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: San Diego, CA 
• Position Type: Hourly, Part-Time, Seasonal (Up to 6-Months) Non-Exempt Position 
• Hourly Rate: $17.25 - $17.71 

About The Salary Ranges
Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience and skills. San Diego Zoo Wildlife Alliance is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org   If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. 

Be an ally for wildlife by joining our team! 

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. 

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. 

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States.  

San Diego Zoo Wildlife Alliance is a drug free workplace.