The Field Technology Support position works as part of a team of IT professionals to support field operations for the Divisions of Fish, Wildlife and Parks (FWP), and Forestry (FR). This position works under the guidance of the Field Technology Support Coordinator and provides technical support and training to support field staff work (reporting, mapping, mobile data collection, general technology use). The position requires knowledge and experience in IT/GIS/GPS and understanding of habitat management practices and terminology, with a desire to help staff make efficient use of technology. The primary customer base for this position includes DNR habitat, pesticide, and prescribed burn management practitioner across the state.

40% Support

• Provide technical support of GIS software, select mobile applications, data dictionaries, and custom reporting tools
• Support field staff work through consultation, research, material development, and training
• Research, resolve, and document technical problems, issues, and trends
• Maintain issue tracking and resolution systems
• Research, test, and recommend mobile applications for field use

35% Training 

• Identify business area IT training needs and develop training for field staff of varying technical skill
• Design and develop technical procedures and manuals to train staff to use select IT applications, GIS editing principles, reporting, analysis, and management techniques.
• As part of a team, conduct or evaluate training in custom or COTS applications

20% Project Participation

• Conduct custom or COTS application testing (eg WisFIRS Public Lands, mobile apps for field data collection)
• Participate in requirements gathering, design, and testing of IT and GIS applications to provide a field and training perspective