Position Summary

This position works as part of a team of IT professionals to support the WI Field Inventory Reporting System (WisFIRS Public Lands) for the Divisions of Fish, Wildlife and Parks (FWP), and Forestry (FR). This position works under the guidance of the Field Technology Support Coordinator and provides technical quality assurance, application testing, and business process analysis in support of habitat management work completed in the WisFIRS Public Lands application. The position requires knowledge and experience in IT/GIS/GPS and understanding of habitat management practices and terminology and has a desire to help staff make efficient use of technology. The primary customer base for this position includes WisFIRS Public Lands application users throughout the state.

60% Custom Application Quality Assurance 

• Analyze business processes and translate to custom applications 
• Provide user requirements and participate in requirements gathering and design of DNR developed IT and GIS applications and function as a liaison between users and IT teams
• Regularly test complex business processes in custom applications to ensure system reliability.
• Independently conduct testing of custom web applications and communicate results to IT staff and managers 
• Analyze, resolve, and document technical problems, issues, and trends during development and testing process
• Verify that daily operations of application business workflows are functioning 
• Participate in problem resolution with business and IT representatives

25% Support

• Provide technical support of custom applications and data reporting tools
• Support GIS and tabular habitat management work through consultation, research, material development, and training

15% Training 

• Evaluate and document training needs for customers of varying technical skill
• Review and edit technical procedures and manuals to train staff to use IT applications, GIS principles, and data reporting, analysis and management
• As part of a team, conduct or evaluate training in complex custom applications